Senior Program Manager

Hult International Business School

April 2023 - present

Cambridge, MA

  • Business Intelligence & Data Analytics:

    • Built and manage a suite of 5+ interactive dashboards on program engagement, student progress and retention used by leadership in making strategic decisions and resource planning optimization.

    Student Retention Strategy

    • Conducted analysis on multi-year attrition patterns and shared key insights that shaped leadership strategies and operational changes.

    • Collaborate with London campus in executive retention strategies initiatives.

    Process Optimization & Documentation

    • Improved data repositories by leading efforts to document and streamline processes resulting in a decrease in manual effort and improved data quality across teams.

    • Identify bottlenecks in academic planning workflows and lead improvements that have reduced turnaround times by 30%.

    • Develop and facilitate trainings to equip staff with the knowledge and tools needed to optimize daily operations and drive consistency across the team.

    AI Agent Development for Internal Operation

    • Initiated the development of custom Copilot AI agent to assist staff with knowledge retrieval, policy clarification, and documentation access.

    Student App Product Enhancement

    • Collaborate with product and tech teams to improve student app functionality based on user feedback and behavioral data.

    Cross-functional Program Leadership

    • Lead initiatives that require coordination between 5+ team and London campus to align retention strategy, operational improvement and digital tool enhancements to ensure consistency and data-driven decision making across regions.

  • Student Exit Form and Offboarding Journey Redesign

    • Conducted end-to-end analysis of student withdrawal data to identify drivers of undergraduate student attrition and uncover exit trends and patterns.

    • Led the redesign of the student exit form within the student portal by introducing structured questions and streamlining clearer exit reason categories.

    Career Interest Data Activation and In-App Feature Development

    • Performed keyword extraction and thematic analysis on qualitative staff notes to identify emerging patterns in student career interests.

    • Collaborated with product and career teams to develop an in-app feature allowing students to update industry and regional interest.

    Result: 60% increase in career data completeness leading to more personalized support and improved industry-alignment in programming and corporate visits to campus.

    Student Engagement & Community Survey Design

    • Planned and executed a student community survey from scratch to understand student’s sense of community on campus including defining objectives, designing the questionnaires, and setting the distribution strategy.

    • Collaborated with cross-functional stakeholders to align on key metrics and outcomes.

    • Analyzed qualitative and quantitative responses to uncover actionable insights that directly inform program strategy and resource allocation.

  • Business Intelligence and Data Analytics:

    Data Analysis, Text Analysis, Data Manipulation, Data Visualization, Insight Storytelling, Survey Design & Analysis, Presentation

    AI Strategy:

    AI agent development

    Project & Program Leadership

    Project Management, Stakeholder Analysis, Stakeholder Management, Communication, Collaboration, Process Improvement, Gap Analysis, Documentation, KPI Tracking

    Digital Product Innovation & Enhancement:

    Product Mapping, Product Strategy, Feature Scoping, User Feedback Analysis,

    Strategic Planning & Stakeholder Alignment:

    Business Case Development, Strategy, Global Coordination, Communication

  • Business Intelligence & Data Analytics:

    Microsoft Power BI, Salesforce, Python

    Project Management:

    JIRA, Trello, Asana

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Product Strategy