Senior Program Manager
Hult International Business School
April 2023 - present
Cambridge, MA
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Business Intelligence & Data Analytics:
Built and manage a suite of 5+ interactive dashboards on program engagement, student progress and retention used by leadership in making strategic decisions and resource planning optimization.
Student Retention Strategy
Conducted analysis on multi-year attrition patterns and shared key insights that shaped leadership strategies and operational changes.
Collaborate with London campus in executive retention strategies initiatives.
Process Optimization & Documentation
Improved data repositories by leading efforts to document and streamline processes resulting in a decrease in manual effort and improved data quality across teams.
Identify bottlenecks in academic planning workflows and lead improvements that have reduced turnaround times by 30%.
Develop and facilitate trainings to equip staff with the knowledge and tools needed to optimize daily operations and drive consistency across the team.
AI Agent Development for Internal Operation
Initiated the development of custom Copilot AI agent to assist staff with knowledge retrieval, policy clarification, and documentation access.
Student App Product Enhancement
Collaborate with product and tech teams to improve student app functionality based on user feedback and behavioral data.
Cross-functional Program Leadership
Lead initiatives that require coordination between 5+ team and London campus to align retention strategy, operational improvement and digital tool enhancements to ensure consistency and data-driven decision making across regions.
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Student Exit Form and Offboarding Journey Redesign
Conducted end-to-end analysis of student withdrawal data to identify drivers of undergraduate student attrition and uncover exit trends and patterns.
Led the redesign of the student exit form within the student portal by introducing structured questions and streamlining clearer exit reason categories.
Career Interest Data Activation and In-App Feature Development
Performed keyword extraction and thematic analysis on qualitative staff notes to identify emerging patterns in student career interests.
Collaborated with product and career teams to develop an in-app feature allowing students to update industry and regional interest.
Result: 60% increase in career data completeness leading to more personalized support and improved industry-alignment in programming and corporate visits to campus.
Student Engagement & Community Survey Design
Planned and executed a student community survey from scratch to understand student’s sense of community on campus including defining objectives, designing the questionnaires, and setting the distribution strategy.
Collaborated with cross-functional stakeholders to align on key metrics and outcomes.
Analyzed qualitative and quantitative responses to uncover actionable insights that directly inform program strategy and resource allocation.
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Business Intelligence and Data Analytics:
Data Analysis, Text Analysis, Data Manipulation, Data Visualization, Insight Storytelling, Survey Design & Analysis, Presentation
AI Strategy:
AI agent development
Project & Program Leadership
Project Management, Stakeholder Analysis, Stakeholder Management, Communication, Collaboration, Process Improvement, Gap Analysis, Documentation, KPI Tracking
Digital Product Innovation & Enhancement:
Product Mapping, Product Strategy, Feature Scoping, User Feedback Analysis,
Strategic Planning & Stakeholder Alignment:
Business Case Development, Strategy, Global Coordination, Communication
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Business Intelligence & Data Analytics:
Microsoft Power BI, Salesforce, Python
Project Management:
JIRA, Trello, Asana