Program Operation

• Spearhead operational and portfolio strategy for programs serving 600+ students annually, supporting multimillion-dollar tuition revenue and retention initiatives.

• Leverage data analysis and performance data to identify shifts in enrollment patterns to inform program and resource allocation decisions.

Business Intelligence & Data Analytics

• Built and manage a suite of 5+ interactive dashboards on program engagement, student progress and retention used by leadership in making strategic decisions and resource planning optimization.

Student Retention Strategy

• Conducted analysis on multi-year attrition patterns and shared key insights that shaped leadership strategies and operational changes.

• Collaborate with London campus in executive retention strategies initiatives.

Process Optimization & Documentation

• Implemented standardized documentation to enhance governance and stability.

• Improved data repositories by leading efforts to document and streamline processes resulting in a decrease in manual effort and improved data quality across teams.

• Identify bottlenecks in academic planning workflows and lead improvements that have reduced turnaround times by 30%.

• Develop and facilitate trainings to equip staff with the knowledge and tools needed to optimize daily operations and drive consistency across the team.

AI Agent Development for Internal Operation

• Initiated the development of custom Copilot AI agent to assist staff with knowledge retrieval, policy clarification, and documentation access.

Student App Product Enhancement

• Collaborate with product and tech teams to improve student app functionality based on user feedback and behavioral data.

Cross-functional Program Leadership

• Lead initiatives that require coordination between 5+ team and London campus to align retention strategy, operational improvement and digital tool enhancements to ensure consistency and data-driven decision making across regions.

Student Engagement & Operational Redesign

• Developed a centralized office hours with educational programming to educate students about school policies and processes

• Established email campaigns by guiding team execution and leveraging on A/B test insights to optimize communication effectiveness

Result: Campaign segmentation and utilizing A/B tests results to influence email design resulted in a 39.8% open rate which is significantly above benchmark. (Average email campaign open rate in higher education is at 20%-25%)

Student Exit Form and Offboarding Journey Redesign

• Conducted end-to-end analysis of student withdrawal data to identify drivers of undergraduate student attrition and uncover exit trends and patterns.

• Led the redesign of the student exit form within the student portal by introducing structured questions and streamlining clearer exit reason categories.

Career Interest Data Activation and In-App Feature Development

• Performed keyword extraction and thematic analysis on qualitative staff notes to identify emerging patterns in student career interests.

• Collaborated with product and career teams to develop an in-app feature allowing students to update industry and regional interest.

Result: 60% increase in career data completeness leading to more personalized support and improved industry-alignment in programming and corporate visits to campus.

Student Engagement & Community Survey Design

• Planned and executed a student community survey from scratch to understand student’s sense of community on campus including defining objectives, designing the questionnaires, and setting the distribution strategy.

• Collaborated with cross-functional stakeholders to align on key metrics and outcomes.

• Analyzed qualitative and quantitative responses to uncover actionable insights that directly inform program strategy and resource allocation.

Business Intelligence and Data Analytics:

Data Analysis, Text Analysis, Data Manipulation, Data Visualization, Insight Storytelling, Survey Design & Analysis, Presentation

AI Strategy:

AI agent development

Project & Program Leadership

Project Management, Stakeholder Analysis, Stakeholder Management, Communication, Collaboration, Process Improvement, Gap Analysis, Documentation, KPI Tracking

Digital Product Innovation & Enhancement:

Product Mapping, Product Strategy, Feature Scoping, User Feedback Analysis,

Strategic Planning & Stakeholder Alignment:

Business Case Development, Strategy, Global Coordination, Communication

Business Intelligence & Data Analytics:

Microsoft Power BI, Salesforce, Python

Project Management:

JIRA, Trello, Asana